SHIPPING POLICY
Our Shipping Policy was last updated on 03/28/2025.
SHIPPING POLICY
STRONGIT LABS LLC and its website, STRONGITLABS.COM, are committed to excellence and the complete satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible.
Please review the information below to understand our shipping procedures, including delivery timelines, fees, and guidelines for handling any issues with your shipment.
Shipping Zones & Fees
We ship only within the USA. Shipping fees are calculated automatically at checkout.
Fulfillment & Transit Times
When you decide to purchase any physical product from STRONGITLABS.COM, your order will be processed by our dedicated fulfillment team after you've filled in the order form and your payment is confirmed.
Please allow 1-2 business days’ processing time for your order to be ready for carrier pickup. During holidays or periods of high order volume, processing delays may occur.
After your order has been fulfilled and picked up by our trusted carrier for delivery, you will receive an email with your shipping tracking ID and a personalized link that allows you to check your shipment anytime you like.
After receiving this email, you can rest assured, as your order is on its way to you and will be delivered to the address you have provided us as soon as possible, according to the *estimated transit times for the order to be delivered by the carrier:
- USPS Domestic (US): estimated of 3-7 business days.
- UPS Domestic (US): estimated of 3-5 business days.
*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes, order volume surge due to holidays, etc.
Operating Hours
We fulfill orders Monday-Friday, between 8am-2pm, with the exception of the following US Federal holidays:
- New Year’s Day;
- Independence Day;
- Labor Day;
- Thanksgiving Day;
- Christmas Day.
Delivery done by the carriers to your shipping address occurs Monday-Saturday via USPS or UPS (depending on which carrier and shipping option you’ve chosen on the checkout page when ordering).
Lead Times
Below, you will find *estimated lead times (Fulfillment + Transit) so you can know what to expect at the time of your purchase:
- USPS Domestic (US): 5-9 business days approx.
- UPS Domestic (US): 5-7 business days approx.
*Please note that if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Wrong Address Disclaimer
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Undeliverable Orders
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
Lost/Stolen Packages:
We are not directly responsible for any lost, stolen, or delayed packages.
However, if you have bought "Shipping Protection and Insurance", then, for lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR ship a replacement for all affected items in the order, free of charge - it's completely up to you.
Out-of-stock Item Process
If an item is out of stock, our U.S. fulfillment team will wait until all items are available before dispatching your order.
Faulty Orders With Quality Issues
If your order arrives at your shipping address with any the following order issues:
- Incorrect items shipped.
- Expired inventory shipped.
- The container’s inner “seal” is broken, damaged or open. Dented containers with a seal properly secure and sealed do not qualify.
- Order not delivered to your shipping address or tracking number did not update (within 30 days from the order date for domestic orders in the USA).
If you, the customer, experience any of the issues listed above in the section "Faulty Orders with Quality Issues," STRONGIT LABS LLC will, upon your request, either:
- Reship the order completely free of charge, OR
- Issue a refund for the total charge of your order, including product and shipping costs.
Note: If a reshipment is selected, there will be no additional charge for you. If a refund is issued, the order will not be reshipped, and the refunded amount will be returned to your bank account within 5 to 10 business days, though it may arrive sooner.
If you choose a reship or a refund exclusively due to the quality issues listed above in this section, there is no need for you to return the original order to our fulfillment center. However, if you request a refund or a return due to any other reasons that we have offered in our Returns & Refunds policy, other than the quality issues listed in Section “Faulty Orders With Quality Issues”, you need to return the order to our fulfillment center, as described at length in our Returns & Refunds policy.
Important: This free reship or refund option only applies if your order is delivered with any of the quality issues listed above in this section. It is separate from the 180-Day 100% Money-Back Guarantee described in our 'Returns & Refunds' policy. Therefore, to qualify for a free reship or refund exclusively due to these quality issues, please email us at support@strongit.shop within 30 days of receiving the faulty order. Make sure to add “Faulty Order” in the subject line of your email so you gain time and you are helped by the right person.
Within that email you must include:
- Your full name.
- Your order number (available in your order confirmation email).
- Your email address used for your order.
- Indicate whether you would like a free reship or a refund.
- Photo evidence of the wrong items that were shipped and a photo of the expiration date and lot number of the item which can be found printed at the bottom of the bottle, for our staff to proceed with a thorough investigation.
Upon receipt of the email with all the above information, STRONGIT LABS LLC will notify you of the next course of action along with a time frame of completion.
Reminder: Make sure you are still in the 30-day guarantee period after your order was shipped to you. If you don’t know when this was, search your email for your shipment date or check your order slip. Claims for faulty orders with quality issues submitted past the 30 consecutive day time frame will NOT be accommodated!
Incomplete Orders With Missing Items
If your order arrives at your shipping address incomplete with one or more items missing, STRONGIT LABS LLC will, upon your request, reship the missing items from your original order at no cost to you. To qualify for a free reshipment of the missing items, please email us at support@strongit.shop within 14 days of receiving the incomplete order. Make sure to add “Incomplete Order” in the subject line of your email so you gain time and you are helped by the right person.
Within that email you must include:
- Your full name.
- Your order number (available in your order confirmation email).
- Your email address used for your order.
- Photo evidence to verify the incomplete order, including:
- A clear photo of all items you received in the shipment, arranged together to show any missing items.
- A photo of the packaging (box and any packing slip) if possible, to confirm the contents received.
- A photo of the order confirmation or packing slip, if available, as it typically lists all items that should have been included.
Upon receipt of the email with all the above information, STRONGIT LABS LLC will inform you of the next steps and provide an estimated timeline for completion.
Reminder: Make sure you are still in the 14-day guarantee period after your order was shipped to you. If you don’t know when this was, search your email for your shipment date or check your order slip. Claims for incomplete orders with missing items submitted past the 14 consecutive day time frame will NOT be accommodated!
Returns & Refunds Requests
STRONGIT LABS LLC accepts returns within 180 days of purchase for reasons outlined in our “Returns & Refunds” policy, excluding quality issues covered in the “Faulty Orders with Quality Issues” and “Incomplete Orders with Missing Items” sections.
In this case, please note that to be eligible for a full refund on your order, your request must be submitted within 180 days of your purchase date.
For more details, please refer to our Returns & Refunds Policy.
Changes To This Shipping Policy
STRONGIT LABS LLC has the discretion to update this shipping policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are delivering your orders. You acknowledge and agree that it is your responsibility to review this shipping policy periodically and become aware of modifications.
Acceptance
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
Contact Information
We'll make sure that you only receive premium quality products, as your health and satisfaction with our supplements is our goal and business identity. If, at any time, you have any questions, simply let us know by writing us an email to this address support@strongit.shop.